Terms of Service

By accessing or using Aether (“the Service”), operated by 718 Solutions (“we,” “us,” “our”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the Service.

Aether is an AI-powered business intelligence platform that:

• Ingests operational data uploaded by you (sales reports, payroll, schedules, and other business data)
• Processes and normalizes that data using automated and AI-powered analysis
• Generates business metrics, insights, performance analysis, and recommendations
• Provides dashboards, reports, and an AI business advisor

The Service is designed for business operators and is not intended as financial, legal, tax, or professional advice. Decisions made based on Aether's analysis are your responsibility.

3.1 Account Creation

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

3.2 Organization Accounts

Each account belongs to an organization. The organization owner controls access, team members, and billing. Team members are subject to the permissions set by the organization owner.

3.3 Account Security

You must notify us immediately at support@aethercoo.ai if you suspect unauthorized access to your account. We are not liable for losses arising from unauthorized use of your credentials.

4.1 Plans

The Service is offered under subscription plans (Starter, Growth, Enterprise) with varying features, data source limits, and team member limits. Current plan details and pricing are available at aethercoo.ai.

4.2 Payment

Subscription fees are billed monthly or annually in advance via Stripe. All fees are in US dollars unless otherwise stated. You authorize us to charge your payment method on file for all applicable fees.

4.3 Free Trials and Pilot Programs

We may offer free trial periods or pilot programs at our discretion. At the end of a trial, you will be required to select a paid plan to continue using the Service. We reserve the right to modify or discontinue trial offers at any time.

4.4 Refunds

Subscription fees are non-refundable except where required by applicable law. If you cancel mid-cycle, your access continues until the end of the current billing period.

4.5 Price Changes

We may change pricing with 30 days' notice. Price changes apply at the start of your next billing cycle after the notice period.

5.1 Ownership

You retain all rights to the business data you upload to the Service. We do not claim ownership of your data.

5.2 License to Process

By uploading data, you grant us a limited, non-exclusive license to process, analyze, store, and display your data solely for the purpose of providing the Service to you. This license terminates when you delete your data or close your account.

5.3 Data Accuracy

You are responsible for the accuracy and legality of the data you upload. The Service processes data as provided — if your input data contains errors, the resulting analysis will reflect those errors.

5.4 Data Deletion

You may delete uploaded data at any time through the Service. When you delete an upload, all derived data (metrics, insights, entities) generated from that upload is permanently deleted. Account deletion removes all data associated with your organization within 30 days.

5.5 Data Export

You may export your data from the Service at any time. We will provide reasonable assistance for data portability upon request.

You agree not to:

• Use the Service for any unlawful purpose
• Upload data that you do not have the right to process (including data subject to third-party privacy rights without appropriate consent)
• Attempt to access another organization’s data or circumvent security measures
• Reverse engineer, decompile, or disassemble the Service
• Use automated tools to scrape or extract data from the Service beyond normal API usage
• Interfere with the Service’s infrastructure or other users’ access
• Resell or redistribute the Service without a written agreement
• Upload malicious files, code, or content designed to harm the Service or its users

We reserve the right to suspend or terminate accounts that violate these terms.

7.1 Nature of AI Outputs

The Service includes AI-powered features that generate analysis, insights, recommendations, and natural language responses. These outputs are generated algorithmically based on your data and should not be treated as professional advice.

7.2 Accuracy

While we strive for accuracy, AI-generated outputs may contain errors, omissions, or imprecise recommendations. You are responsible for reviewing and validating AI outputs before making business decisions based on them.

7.3 No Guarantee

We do not guarantee that AI-generated insights will be accurate, complete, or suitable for any particular purpose. The Service provides information to support decision-making — it does not replace professional judgment.

8.1 Our Property

The Service, including its design, code, algorithms, documentation, branding, and user interface, is owned by 718 Solutions and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

8.2 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback to improve the Service without obligation to you.

The Service integrates with third-party services (Supabase, Stripe, Anthropic, Resend, and others). Your use of these services through Aether is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

10.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

10.2 Modifications

We may modify, update, or discontinue features of the Service at any time. We will provide reasonable notice of material changes that affect your use of the Service.

To the maximum extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Our total aggregate liability for any claims arising from these Terms or your use of the Service shall not exceed the total fees paid by you in the 12 months preceding the claim.
• We are not liable for business decisions made based on data, insights, or recommendations provided by the Service.

You agree to indemnify and hold harmless 718 Solutions, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Data you upload to the Service

13.1 By You

You may cancel your subscription and close your account at any time through the Service or by contacting support@aethercoo.ai.

13.2 By Us

We may suspend or terminate your access if:

• You violate these Terms
• Your payment fails and remains unresolved after reasonable notice
• We are required to do so by law
• We discontinue the Service (with at least 60 days’ notice)

13.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days to allow for export, after which it will be permanently deleted.

14.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

14.2 Arbitration

Any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration administered by the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

14.3 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and 718 Solutions regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Notices: We may send notices via email to the address associated with your account. Notices to us should be sent to support@aethercoo.ai.

For questions about these Terms:

Email: support@aethercoo.ai
Company: 718 Solutions
Website: aethercoo.ai